Sep 08 2020

Helping you stay on track: Retail support during coronavirus

Are you, or someone you know, worried about upcoming electricity or gas bills? Learn how your energy retailer can help.

Related Factsheets


Extreme weather and electricity supply

Heatwaves and extreme weather can mean higher electricity demand periods. The Australian Energy Council and Energy Networks Australia highlight how the power system manages additional risks on higher demand days.

Jan 07 2022

Financial support: Help to stay on top of your bills

Energy retailers offer a broad range of confidential assistance and can help you to manage upcoming bills. If you’re feeling overwhelmed with other money concerns, you can also contact a financial counsellor. Financial counsellors are skilled professionals who can help you plan your way out of debt.

Nov 24 2021

Estimated Bills: What are they and how to avoid them?

You may be issued with an estimated bill if your meter couldn't be read. Here we detail what an 'estimated read' means, how to know if you've been issued an estimate, and how to avoid them.

Nov 22 2021
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