Sep 08 2020

Helping you stay on track: Retail support during coronavirus

Are you, or someone you know, worried about upcoming electricity or gas bills? Learn how your energy retailer can help.

Related Factsheets

Factsheet

Financial support: Help to stay on top of your bills

Energy retailers offer a broad range of confidential assistance and can help you to manage upcoming bills. If you’re feeling overwhelmed with other money concerns, you can also contact a financial counsellor. Financial counsellors are skilled professionals who can help you plan your way out of debt.

Nov 24 2021
Factsheet

Estimated Bills: What are they and how to avoid them?

You may be issued with an estimated bill if your meter couldn't be read. Here we detail what an 'estimated read' means, how to know if you've been issued an estimate, and how to avoid them.

Nov 22 2021
Factsheet

Winter energy bills: Avoid a shock

This factsheet aims to help consumers use less energy and save money on their winter bills. It highlights the changes consumers can make at home, and also details the average costs for electricity and gas, based on location and season.

Apr 29 2021
GET IN TOUCH
Do you have a question or comment for AEC?

Send an email with your question or comment, and include your name and a short message and we'll get back to you shortly.

Call Us
+61 (3) 9205 3100