Energy retailers offer a broad range of confidential assistance and can help you to manage upcoming bills. If you’re feeling overwhelmed with other money concerns, you can also contact a financial counsellor. Financial counsellors are skilled professionals who can help you plan your way out of debt.
You may be issued with an estimated bill if your meter couldn't be read. Here we detail what an 'estimated read' means, how to know if you've been issued an estimate, and how to avoid them.
This factsheet aims to help consumers use less energy and save money on their winter bills. It highlights the changes consumers can make at home, and also details the average costs for electricity and gas, based on location and season.
Need some extra help to stay on top of your bills? Retailers offer a range of customer support measures. Learn how your energy retailer can help if you've been impacted by COVID-19.
Summer heat means higher electricity demand periods. The Australian Energy Council and Energy Networks Australia highlight how the power system manages additional risks on higher demand days.
Are you, or someone you know, worried about upcoming electricity or gas bills? Learn how your energy retailer can help.
With more people now working from home, these energy efficiency tips offer practical advice that can help to cut your energy use and bills.
Energy bills vary depending on the retailer and energy plan chosen. Bills also reflect how electricity is supplied: Generators, distributors and retailers are all involved in delivering power.
Projections show that Australia is on track to meet its Paris target emissions reduction targets of 5 per cent below 2000 levels by 2020 and is targeting 26–28 per cent below 2005 levels by 2030.
A default offer is intended to be a cap on the price retailers are allowed to charge their customers currently on standing offers.
Demand response - or demand management - is when an eligible electricity customer chooses to voluntarily reduce or shift their energy use.
The Renewable Energy Target – or RET - is a legislated scheme designed to increase the market share of renewable energy generation technologies.
Western Australia has three major electricity networks that cover different regions of the state: The South West Interconnected System, North West Interconnected System and regional power.
Wholesale electricity in eastern and southern Australia is traded through the National Electricity Market - the world’s longest interconnected power system.
Coal Seam Gas is a type of natural gas found around coal deposits. CSG is formed by the fossilisation of plant matter under pressure over millions of years.
Smart meters - also called advanced or digital meters - replace a household’s old existing meter with upgraded digital technology.
South Australia has experienced large increases in wholesale electricity prices, which has raised questions about the state’s high levels of renewable energy.
The energy industry comprises several major sectors; retail is the customer-facing part of the industry.
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