Are You, Or Someone You Know, Worried About Upcoming Electricity Or Gas Bills? Your Energy Retailer Can Help.

We understand electricity and gas customers may need some extra help during this difficult time and retailers are working to assist those who need additional support. 

Your retailer can help you stay on track, keep up with a payment plan, and provide advice if you need some extra help. Have a confidential discussion with your electricity and gas retailer.

There's help available even if you haven't missed a bill; talk to your retailer about the support that's available to you.

Your retailer’s contact number is located at the top of your bill. View Australian Energy Council member companies here.

Other financial support

If you’re feeling overwhelmed with other money concerns, you can also contact a financial counsellor. Financial counsellors are skilled professionals who guide you through your options and help you plan your way out of debt. Their service is free, confidential, and non-judgemental.

Call the National Debt Helpline on 1800 007 007 or

Small Business Debt Helpline on 1800 413 828 or

State and Territory support

State governments also offer a wide range of support measures for customers impacted by COVID-19. If you’ve been impacted you may be eligible for a rebate or concession.

Do you have a question or comment for AEC?

Send an email with your question or comment, and include your name and a short message and we'll get back to you shortly.

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+61 (3) 9205 3100