Are You, Or Someone You Know, Worried About Upcoming Electricity Or Gas Bills? Your Energy Retailer Can Help.

We understand electricity and gas customers may need some extra help during this difficult time and retailers are working to assist those who need additional support. 

Worried about upcoming bills? Your retailer can help you stay on track, keep up with a payment plan, and provide advice if you need some extra help. Have a confidential discussion with your electricity and gas retailer.

Your retailer’s contact number is located at the top of your bill. View Australian Energy Council member companies here.

Supporting customers

There's help available even if you haven't missed a bill

Working from home? Your energy retailer can help lower your energy usage and lower your bills.

Has COVID-19 affected your ability to pay your energy bills? You can spread your payments out to help.

Worried about upcoming bills? You and your retailer can set up a payment plan that works for you.

You may be eligible for concessions on your energy bills that can save you money. Contact your retailer to ensure you don't miss out.

Talk to your retailer about the support that available to you.

State and Territory support

State governments also offer a wide range of support measures for customers impacted by COVID-19. If you’ve been impacted you may be eligible for a rebate or concession.

Do you have a question or comment for AEC?

Send an email with your question or comment, and include your name and a short message and we'll get back to you shortly.

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+61 (3) 9205 3100