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Financial support: Help to stay on top of your bills

Financial support: Help to stay on top of your bills Financial support: Help to stay on top of your bills

Energy retailers offer a broad range of confidential assistance and can help you to manage upcoming bills. If you’re feeling overwhelmed with other money concerns, you can also contact a financial counsellor. Financial counsellors are skilled professionals who can help you plan your way out of debt.

Nov 24 2021
Estimated Bills: What are they and how to avoid them?

Estimated Bills: What are they and how to avoid them? Estimated Bills: What are they and how to avoid them?

You may be issued with an estimated bill if your meter couldn't be read. Here we detail what an 'estimated read' means, how to know if you've been issued an estimate, and how to avoid them.

Nov 22 2021
Winter energy bills: Avoid a shock

Winter energy bills: Avoid a shock Winter energy bills: Avoid a shock

This factsheet aims to help consumers use less energy and save money on their winter bills. It highlights the changes consumers can make at home, and also details the average costs for electricity and gas, based on location and season.

Apr 29 2021
Help to stay on top of your energy bill: COVID-19 support

Help to stay on top of your energy bill: COVID-19 support Help to stay on top of your energy bill: COVID-19 support

Need some extra help to stay on top of your bills? Retailers offer a range of customer support measures. Learn how your energy retailer can help if you've been impacted by COVID-19.

Mar 29 2021
Heatwaves and electricity supply

Heatwaves and electricity supply Heatwaves and electricity supply

Summer heat means higher electricity demand periods. The Australian Energy Council and Energy Networks Australia highlight how the power system manages additional risks on higher demand days.

Dec 10 2020
Helping you stay on track: Retail support during coronavirus

Helping you stay on track: Retail support during coronavirus Helping you stay on track: Retail support during coronavirus

Are you, or someone you know, worried about upcoming electricity or gas bills? Learn how your energy retailer can help.

Sep 08 2020
Home office energy savings

Home office energy savings Home office energy savings

With more people now working from home, these energy efficiency tips offer practical advice that can help to cut your energy use and bills.

Apr 17 2020
Household energy bills: Breakdown

Household energy bills: Breakdown Household energy bills: Breakdown

Energy bills vary depending on the retailer and energy plan chosen. Bills also reflect how electricity is supplied: Generators, distributors and retailers are all involved in delivering power.

Nov 26 2019
Default market offers

Default market offers Default market offers

A default offer is intended to be a cap on the price retailers are allowed to charge their customers currently on standing offers.

Nov 26 2019
Demand response

Demand response Demand response

Demand response - or demand management - is when an eligible electricity customer chooses to voluntarily reduce or shift their energy use.

Nov 26 2019
What are Smart Meters?

What are Smart Meters? What are Smart Meters?

Smart meters - also called advanced or digital meters - replace a household’s old existing meter with upgraded digital technology.

Jan 01 2018
Retail energy bills

Retail energy bills Retail energy bills

The energy industry comprises several major sectors; retail is the customer-facing part of the industry.

Aug 11 2017
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