Need some extra help to stay on top of your bills? Retailers offer a range of customer support measures. Learn how your energy retailer can help if you've been impacted by COVID-19.
Summer heat means higher electricity demand periods. The Australian Energy Council and Energy Networks Australia highlight how the power system manages additional risks on higher demand days.
Are you, or someone you know, worried about upcoming electricity or gas bills? Learn how your energy retailer can help.
With more people now working from home, these energy efficiency tips offer practical advice that can help to cut your energy use and bills.
Energy bills vary depending on the retailer and energy plan chosen. Bills also reflect how electricity is supplied: Generators, distributors and retailers are all involved in delivering power.
A default offer is intended to be a cap on the price retailers are allowed to charge their customers currently on standing offers.
Demand response - or demand management - is when an eligible electricity customer chooses to voluntarily reduce or shift their energy use.
Smart meters - also called advanced or digital meters - replace a household’s old existing meter with upgraded digital technology.
The energy industry comprises several major sectors; retail is the customer-facing part of the industry.
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