Your energy retailer receives meter readings from your local distributor. You may be issued with an estimated bill if your meter couldn't be read. This factsheet details what an 'estimated read' means, how to know if you've been issued an estimate, and how to avoid them.
Energy retailers offer a broad range of confidential assistance and can help you to manage upcoming bills. If you’re feeling overwhelmed with other money concerns, you can also contact a financial counsellor. Financial counsellors are skilled professionals who can help you plan your way out of debt.
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