The Australian Energy Council has welcomed the release of a new assessment of Victoria’s electricity retail market that acknowledges the improvements undertaken by retailers.
The Australian Energy Council’s Chief Executive Sarah McNamara said that the latest report from the Essential Services Commission demonstrated that electricity retailers continue to work to improve customer outcomes.
“Retailers have responded to customer demands with changes to the deals they offer, as well as increased transparency and support measures.
“Electricity retailers have continued to work with the ESC and other regulators and government on measures to make it easier for consumers to engage with the retail market and find good deals.
“The success of work to improve things like hardship support for customers, simplify energy price information and comparison of different offers is now being reflected in the latest market reviews, including this ESC report,” Ms McNamara said.
About the Australian Energy Council
The Council represents 23 major electricity and downstream natural gas businesses operating in competitive wholesale and retail energy markets. These businesses collectively generate the overwhelming majority of electricity in Australia and sell gas and electricity to over 10 million homes and businesses.
The peak body for energy retailers, the Australian Energy Council, energy companies and a broad range of consumer advocates have undertaken a unique collaboration to develop Best Practice for Energy Retailer Assistance .
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