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Energy customers can save by shopping around

The Victorian Energy Market report released by the Essential Services Commission only highlights how important it is for customers to speak to their retailer so they can get a better deal, the Australian Energy Council said today.

BY AEC Jun 29 2021

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Energy companies trusted to deliver for customers

The peak body for energy retailers, the Australian Energy Council, has welcomed new consumer data that shows most households consider their power company is providing them with a value for money service.

BY AEC Jun 23 2021

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Consumer groups and energy industry take new approach to support

The peak body for energy retailers, the Australian Energy Council, energy companies and a broad range of consumer advocates have undertaken a unique collaboration to develop Best Practice for Energy Retailer Assistance .

Jun 22 2021

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ABC News report on the removal of COVID protections

ABC report on energy debt as COVID protections are removed. Features AEC Chief Executive Sarah McNamara.

BY AEC Apr 07 2021

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ABC News, New electricity price data report

ABC News report on new electricity price data. Featuring AEC Chief Executive Sarah McNamara, the message from industry and advocates is to shop around for a competitive deal.

BY AEC Feb 17 2021

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Further power bill relief on the horizon: Independent report

An independent report has predicted power bills will continue to fall as new generation capacity enters the National Electricity Market.

BY AEC Dec 21 2020

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Industry pandemic response recognised

The Australian Energy Council has welcomed recognition of the assistance energy retailers have provided to customers impacted by COVID-19.

BY AEC Nov 30 2020

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Energy retailers continue to provide support

Energy retailers are continuing to provide support to households and small businesses impacted by the COVID-19 pandemic, the Australian Energy Council said today.

BY AEC Oct 30 2020

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Customers benefit from market deals

The latest independent review of the competitive retail market reinforces that electricity customers on market deals are enjoying significant savings compared to those on default offers.

BY AEC Oct 19 2020

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Energy Campaign: Helping You Stay On Track

Energy retailers have launched a campaign to raise awareness amongst households and small businesses of the support available if they are experiencing financial difficulties due to COVID-19.

BY AEC Sep 08 2020

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Deferral decision acknowledgement of emerging retail risks

The Australian Energy Council has backed the decision by the Australian Energy Market Commission to extend network charge deferrals by six months.

BY AEC Aug 06 2020

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Energy support available for customers

As households and businesses continue to be impacted by the COVID-19 pandemic, energy retailers say a broader government and energy sector consideration is needed.

BY AEC Jul 28 2020

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Energy industry help for customers in lockdown

With households and businesses continuing to be impacted by the COVID-19 pandemic, particularly in Victoria, the Australian Energy Council wants the community to know help is available.

BY AEC Jul 08 2020

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Retailers delivering for customers under challenging circumstances

The latest independent assessment of retail energy competition highlights that steps taken by retailers to simplify billing and provide better information and value are delivering positive outcomes for customers.

BY AEC Jun 30 2020

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Energy Data Right to foster competition

Giving consumers greater access to their energy data will help foster competition and assist households and businesses to get the most out of the competitive market, the energy industry said today.

BY AEC Jun 29 2020

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Support measures to help households in Victoria

The Victorian Government's support for households who may be struggling with their power bills is a welcome initiative and energy retailers stand ready to assist those having difficulties.

BY AEC May 13 2020

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Assistance available for energy customers

Following the release of the Statement of Expectations from the market regulator the Australian Energy Council (AEC) reconfirmed its members' commitment to assist customers experiencing financial distress.

BY AEC Mar 27 2020

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Retailers confirm support for energy customers

The Australian Energy Council and its members understand that maintaining connection to energy is critical, and is making sure help is available for customers impacted by COVID-19.

BY AEC Mar 26 2020

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Electricity retailers support bushfire victims

Many Australians have been affected by the destructive bushfires raging across large parts of Australia.

BY AEC Jan 06 2020

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Victorian electricity market review highlights progress

The Australian Energy Council has welcomed the release of a new assessment of Victoria's electricity retail market that acknowledges the improvements undertaken by retailers.

BY AEC Nov 29 2019

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