NEWS & MEDIA

ABC News report on the removal of COVID protections

ABC report on energy debt as COVID protections are removed. Features AEC Chief Executive Sarah McNamara.

ABC News, New electricity price data report

ABC News report on new electricity price data. Featuring AEC Chief Executive Sarah McNamara, the message from industry and advocates is to shop around for a competitive deal.

Industry pandemic response recognised

The Australian Energy Council has welcomed recognition of the assistance energy retailers have provided to customers impacted by COVID-19.

Energy retailers continue to provide support

Energy retailers are continuing to provide support to households and small businesses impacted by the COVID-19 pandemic, the Australian Energy Council said today.

Energy Campaign: Helping You Stay On Track

Energy retailers have launched a campaign to raise awareness amongst households and small businesses of the support available if they are experiencing financial difficulties due to COVID-19.

Deferral decision acknowledgement of emerging retail risks

The Australian Energy Council has backed the decision by the Australian Energy Market Commission to extend network charge deferrals by six months.

Energy industry help for customers in lockdown

With households and businesses continuing to be impacted by the COVID-19 pandemic, particularly in Victoria, the Australian Energy Council wants the community to know help is available.

Retailers delivering for customers under challenging circumstances

The latest independent assessment of retail energy competition highlights that steps taken by retailers to simplify billing and provide better information and value are delivering positive outcomes for customers.

Support measures to help households in Victoria

The Victorian Government's support for households who may be struggling with their power bills is a welcome initiative and energy retailers stand ready to assist those having difficulties.

Assistance available for energy customers

Following the release of the Statement of Expectations from the market regulator the Australian Energy Council (AEC) reconfirmed its members' commitment to assist customers experiencing financial distress.

Electricity retailers support bushfire victims

Many Australians have been affected by the destructive bushfires raging across large parts of Australia.

Victorian electricity market review highlights progress

The Australian Energy Council has welcomed the release of a new assessment of Victoria's electricity retail market that acknowledges the improvements undertaken by retailers.

ABC 7.30, Sarah McNamara, 30 October 2019

Sarah McNamara, ABC News Breakfast, 16 October 2019