The Victorian Energy Market report released by the Essential Services Commission only highlights how important it is for customers to speak to their retailer so they can get a better deal, the Australian Energy Council said today.
The peak body for energy retailers, the Australian Energy Council, has welcomed new consumer data that shows most households consider their power company is providing them with a value for money service.
The peak body for energy retailers, the Australian Energy Council, energy companies and a broad range of consumer advocates have undertaken a unique collaboration to develop Best Practice for Energy Retailer Assistance .
ABC report on energy debt as COVID protections are removed. Features AEC Chief Executive Sarah McNamara.
ABC News report on new electricity price data. Featuring AEC Chief Executive Sarah McNamara, the message from industry and advocates is to shop around for a competitive deal.
An independent report has predicted power bills will continue to fall as new generation capacity enters the National Electricity Market.
The Australian Energy Council has welcomed recognition of the assistance energy retailers have provided to customers impacted by COVID-19.
Energy retailers are continuing to provide support to households and small businesses impacted by the COVID-19 pandemic, the Australian Energy Council said today.
The latest independent review of the competitive retail market reinforces that electricity customers on market deals are enjoying significant savings compared to those on default offers.
Energy retailers have launched a campaign to raise awareness amongst households and small businesses of the support available if they are experiencing financial difficulties due to COVID-19.
The Australian Energy Council has backed the decision by the Australian Energy Market Commission to extend network charge deferrals by six months.
As households and businesses continue to be impacted by the COVID-19 pandemic, energy retailers say a broader government and energy sector consideration is needed.
With households and businesses continuing to be impacted by the COVID-19 pandemic, particularly in Victoria, the Australian Energy Council wants the community to know help is available.
The latest independent assessment of retail energy competition highlights that steps taken by retailers to simplify billing and provide better information and value are delivering positive outcomes for customers.
Giving consumers greater access to their energy data will help foster competition and assist households and businesses to get the most out of the competitive market, the energy industry said today.
The Victorian Government's support for households who may be struggling with their power bills is a welcome initiative and energy retailers stand ready to assist those having difficulties.
Following the release of the Statement of Expectations from the market regulator the Australian Energy Council (AEC) reconfirmed its members' commitment to assist customers experiencing financial distress.
The Australian Energy Council and its members understand that maintaining connection to energy is critical, and is making sure help is available for customers impacted by COVID-19.
Many Australians have been affected by the destructive bushfires raging across large parts of Australia.
The Australian Energy Council has welcomed the release of a new assessment of Victoria's electricity retail market that acknowledges the improvements undertaken by retailers.
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