Media Contact
Carl Kitchen, 0401 691 342
May 13 2020

Support measures to help households in Victoria

The Victorian Government’s support for households who may be struggling with their power bills is a welcome initiative and energy retailers stand ready to assist those having difficulties.

The Australian Energy Council’s Chief Executive, Sarah McNamara, said that the Council and its members understand that maintaining connection to energy is critical.

“Customers that have concerns about being able to manage their household bills can contact their energy retailer.  There is a range of assistance that is available and retailers are ready to help.

“But we also understand that not everyone may feel confident about approaching their retailer, so the support announced today will make a difference in those circumstances.

“The important message is that retailers will provide tailored assistance to all customers who are doing it tough.

“The assistance may vary based on each customer’s individual circumstances, but can include things like payment plans, bill smoothing, assistance in accessing grants and concessions, as well as hardship programs.”

About the Australian Energy Council

The Council represents 24 major electricity and downstream natural gas businesses operating in competitive wholesale and retail energy markets. These businesses collectively generate the overwhelming majority of electricity in Australia and sell gas and electricity to over 10 million homes and businesses.     

Related News


Energy customers can save by shopping around

The Victorian Energy Market report released by the Essential Services Commission only highlights how important it is for customers to speak to their retailer so they can get a better deal, the Australian Energy Council said today.

Jun 29 2021

Energy companies trusted to deliver for customers

The peak body for energy retailers, the Australian Energy Council, has welcomed new consumer data that shows most households consider their power company is providing them with a value for money service.

Jun 23 2021

Consumer groups and energy industry take new approach to support

The peak body for energy retailers, the Australian Energy Council, energy companies and a broad range of consumer advocates have undertaken a unique collaboration to develop Best Practice for Energy Retailer Assistance .

Jun 22 2021
Do you have a question or comment for AEC?

Send an email with your question or comment, and include your name and a short message and we'll get back to you shortly.

Call Us
+61 (3) 9205 3100