Media Contact
Carl Kitchen, 0401 691 342
May 13 2020

Support measures to help households in Victoria

The Victorian Government’s support for households who may be struggling with their power bills is a welcome initiative and energy retailers stand ready to assist those having difficulties.

The Australian Energy Council’s Chief Executive, Sarah McNamara, said that the Council and its members understand that maintaining connection to energy is critical.

“Customers that have concerns about being able to manage their household bills can contact their energy retailer.  There is a range of assistance that is available and retailers are ready to help.

“But we also understand that not everyone may feel confident about approaching their retailer, so the support announced today will make a difference in those circumstances.

“The important message is that retailers will provide tailored assistance to all customers who are doing it tough.

“The assistance may vary based on each customer’s individual circumstances, but can include things like payment plans, bill smoothing, assistance in accessing grants and concessions, as well as hardship programs.”

About the Australian Energy Council

The Council represents 24 major electricity and downstream natural gas businesses operating in competitive wholesale and retail energy markets. These businesses collectively generate the overwhelming majority of electricity in Australia and sell gas and electricity to over 10 million homes and businesses.     

Related News


Competitive market deals remain the cheapest

While the announcement of lower regulated electricity prices is welcome news, customers have been urged to continue to shop around for even cheaper competitive deals from their energy retailer.

Apr 27 2021

Further power bill relief on the horizon: Independent report

An independent report has predicted power bills will continue to fall as new generation capacity enters the National Electricity Market.

Dec 21 2020

Industry pandemic response recognised

The Australian Energy Council has welcomed recognition of the assistance energy retailers have provided to customers impacted by COVID-19.

Nov 30 2020
Do you have a question or comment for AEC?

Send an email with your question or comment, and include your name and a short message and we'll get back to you shortly.

Call Us
+61 (3) 9205 3100