Media Contact
Carl Kitchen, 0401 691 342
May 13 2020

Support measures to help households in Victoria

The Victorian Government’s support for households who may be struggling with their power bills is a welcome initiative and energy retailers stand ready to assist those having difficulties.

The Australian Energy Council’s Chief Executive, Sarah McNamara, said that the Council and its members understand that maintaining connection to energy is critical.

“Customers that have concerns about being able to manage their household bills can contact their energy retailer.  There is a range of assistance that is available and retailers are ready to help.

“But we also understand that not everyone may feel confident about approaching their retailer, so the support announced today will make a difference in those circumstances.

“The important message is that retailers will provide tailored assistance to all customers who are doing it tough.

“The assistance may vary based on each customer’s individual circumstances, but can include things like payment plans, bill smoothing, assistance in accessing grants and concessions, as well as hardship programs.”

About the Australian Energy Council

The Council represents 24 major electricity and downstream natural gas businesses operating in competitive wholesale and retail energy markets. These businesses collectively generate the overwhelming majority of electricity in Australia and sell gas and electricity to over 10 million homes and businesses.     

Related News


Statement on Default Price decision

The reduction and moderation in today's final default prices is coming at a cost to retail competition, according to the peak body for electricity retailers, the Australian Energy Council.

May 23 2024

Statement on Final Victorian Default Offer

The announcement of the final Victorian Default Offer (VDO) price will come as welcome relief for households and small businesses but should also act as an important prompt for households and businesses to shop around for better electricity deals, according to the peak body for electricity retailers.

May 23 2024

Statement on Electricity Bill Relief

The peak body for electricity retailers, the Australian Energy Council said calls for mean testing of electricity bill relief would add significant complexity to the rollout and delay the relief from getting into the hands of households.

May 16 2024
Do you have a question or comment for AEC?

Send an email with your question or comment, and include your name and a short message and we'll get back to you shortly.

Call Us
+61 (3) 9205 3100