Industry pandemic response recognised

The Australian Energy Council has welcomed recognition of the assistance energy retailers have provided to customers impacted by COVID-19.

The latest Essential Services Commission Victorian Energy Market report released today outlines measures taken by energy retailers.

The Australian Energy Council’s Chief Executive, Sarah McNamara, said “Our members continue to provide support to households and small businesses.

“It has been an extraordinary year and this latest assessment highlights how retailers have stepped up to provide timely assistance to customers.

“But we are not through this yet and the message remains – if you are concerned that you may not be able to afford to pay your bills, contact your retailer as soon as possible for a confidential discussion.

“Retailers will continue to work with customers and each retailer in Victoria has a suite of accessible and tailored assistance measures available.

“We recognise that not everyone may feel confident about doing that, which is why retailers launched a campaign to remind customers that support is readily available.

“A confidential conversation with your retailer can help you to understand your options.”

About the Australian Energy Council

The Council represents 21 major electricity and downstream natural gas businesses operating in the competitive wholesale and retail energy markets. These businesses collectively generate the overwhelming majority of electricity in Australia, sell gas and electricity to over 10 million homes and businesses, and are major investors in renewable energy generation.