Media Contact
Carl Kitchen, 0401 691 342
Oct 30 2020

Energy retailers continue to provide support

Energy retailers are continuing to provide support to households and small businesses impacted by the COVID-19 pandemic, the Australian Energy Council said today.

The AEC’s Chief Executive, Sarah McNamara, said: “We know that energy bills are one of the top cost of living concerns at this time.

“Help is available by approaching your energy retailer for a confidential discussion.

“We recognise that not everyone may feel confident about doing that, which is why retailers launched a campaign to remind customers that support is readily available and a confidential conversation with your retailer can help you to understand your options.”

Ms McNamara said retailers offered a range of assistance measures on request.

“If you are concerned that you may not be able to afford to pay your bills as they fall due, contact your retailer as soon as possible.

“Retailers will work with customers to find the best way to manage debt levels.

“But an extended period of financial stress and customer support also means retailers, who carry all the risks of non-payment in the market, will have limited scope to recover costs.

“Despite everyone’s best efforts we can expect to see increasing bad debt levels, which will also mean increased financial stress on retailers and a greater risk of retailer failures.

“A priority has to be to ensure that retailers can remain viable and keep assisting as many customers as possible during this pandemic,” Ms McNamara said.

About the Australian Energy Council

The Council represents 21 major electricity and downstream natural gas businesses operating in the competitive wholesale and retail energy markets. These businesses collectively generate the overwhelming majority of electricity in Australia, sell gas and electricity to over 10 million homes and businesses, and are major investors in renewable energy generation.        

Related News


Further power bill relief on the horizon: Independent report

An independent report has predicted power bills will continue to fall as new generation capacity enters the National Electricity Market.

Dec 21 2020

Industry pandemic response recognised

The Australian Energy Council has welcomed recognition of the assistance energy retailers have provided to customers impacted by COVID-19.

Nov 30 2020

Customers benefit from market deals

The latest independent review of the competitive retail market reinforces that electricity customers on market deals are enjoying significant savings compared to those on default offers.

Oct 19 2020
Do you have a question or comment for AEC?

Send an email with your question or comment, and include your name and a short message and we'll get back to you shortly.

Call Us
+61 (3) 9205 3100