AEC Rejects CHOICE Super Complaint

The peak body for electricity retailers, the Australian Energy Council (AEC), said it rejects the super complaint made by CHOICE which incorrectly claims energy retailers have been engaging in “complicated and confusing pricing tactics”.

The AEC's Chief Executive, Louisa Kinnear said the issue had been raised three years ago by retailers to have the rules on bill wording changed and clarified, however this was rejected by the Australian Energy Regulator (AER).

"Better Bills guidelines, overseen by the AER, determine what wording retailers must use on their bills when notifying customers of the best offer available.

"The ACCC has been aware of this issue for some time and retailers have been in lengthy discussions with the AER on changing the wording on bills to ensure it is easier for customers to understand."

The AER has proposed two wording options with retailers now awaiting a final decision to allow them to make the necessary bill changes.

About the Australian Energy Council

The Australian Energy Council is the peak industry body for electricity and downstream natural gas businesses operating in the competitive wholesale and retail energy markets. AEC members generate and sell energy to 10 million homes and businesses and are major investors in renewable energy generation. The AEC supports reaching net-zero by 2050 as well as a 55 per cent emissions reduction target by 2035 and is committed to delivering the energy transition for the benefit of consumers.