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The difficulty is in the detail

The difficulty is in the detail

Victoria’s ESC recently released its review of the Payment Difficulty Framework that sought to investigate whether retailers had appropriately implemented, and were effectively complying with, the new rules. While the headline of the ESC's media release appeared to suggest retailers were not delivering on their intent, when taking a closer look at the report it actually shows retailers have done an excellent job in implementing the reform.

BY Ben Barnes Jun 23 2022
Inflation, interest rates, commodity prices and electricity prices

Inflation, interest rates, commodity prices and electricity prices

There has been growing concern about inflationary pressures, the prospect of higher interest rates and higher fuel costs for the economy generally. But what do these factors mean for electricity prices? We have taken a detailed look at the factors at play and how they are likely to determine and influence our power prices.

BY Peter Brook May 19 2022
Bottoms up: Can the new DMO overcome false precision?

Bottoms up: Can the new DMO overcome false precision?

The Australian Energy Regulator recently released its Draft Determination of the Default Market Offer for 2022-23, where it intends to switch from the currently used indexation methodology to a cost build-up methodology - a significant move that will influence how the final DMO price is set.

BY Rhys Thomas Mar 10 2022
International electricity prices: How does Australia compare?

International electricity prices: How does Australia compare?

Retail household electricity prices in the National Electricity Market are the lowest they have been for eight years, but how do the prices stack-up internationally? New Australian Energy Council analysis compares the prices against the world’s 38 OECD countries.

Year in review: Some hits, some misses

Year in review: Some hits, some misses

It was another year of significant developments in the energy sector ranging from carbon emission commitments from both the Federal Government and Opposition, to the start of 5 minute settlements and Victoria's new tougher requirements for retailers.

BY Carl Kitchen Dec 09 2021
Energy preferences: What drives consumers?

Energy preferences: What drives consumers?

Victoria’s Essential Services Commission has released its latest Victorian Energy Market Report which included a focus on a “striking consumer preference” for large energy retailers. In doing so it sought to unpick customer motivations in choosing their provider.

BY Carl Kitchen Dec 02 2021
Finding a better energy deal: It's easy to switch

Finding a better energy deal: It's easy to switch

Engaging with the retail market is remarkably easy, and for people with a smart meter on the eastern seaboard of Australia, choosing a new electricity retail offer can be a simple choice.

BY Ben Barnes Nov 25 2021
Electricity price trends: Breaking down the costs

Electricity price trends: Breaking down the costs

The AEMC’s residential electricity price trends report shows the ongoing fall in power prices for households. We take a look at the report, what’s behind the price reductions, and break down costs across the states.

BY Carl Kitchen Nov 25 2021
Five-minute settlement starts

Five-minute settlement starts

A momentous change in the National Electricity Market occurs at midnight. Energy will no longer be settled in 30-minute slices, instead each five-minute interval will be settled against its own dispatch price. Sound simple? Conceptually perhaps. But hundreds of millions of dollars were invested to make it happen and it’s affected all parts of the industry.

BY Ben Skinner & Ben Barnes Sep 30 2021
Energy retailers: What do consumers think?

Energy retailers: What do consumers think?

The latest assessment of consumer sentiment shows record levels of satisfaction with energy retailers and a “growing belief that consumers are getting better value for money”. The data released by Energy Consumers Australia shows a steady improvement in the satisfaction trendline since December 2017.

BY Carl Kitchen Jul 01 2021
Fair for who? Victoria's Energy Fairness Plan

Fair for who? Victoria's Energy Fairness Plan

Victoria's Energy Fairness Plan was introduced via press release just days before the 2018 state election. While the Plan was an election commitment, the Victorian Government has not made the case for the alleged benefit the parcel of these reforms will bring energy consumers.

BY Hamish Fitzsimmons May 27 2021
Winter energy bills: Avoid a shock

Winter energy bills: Avoid a shock

With colder weather comes an increase in electricity and gas use. The AEC has published analysis of average electricity and gas costs by region using the latest energy consumption data. It shows seasonal breakdowns of energy use for each major network, as well as state by state average gas and electricity costs. It also offers simple tips on how people can save on their bills.

BY Hamish Fitzsimmons Apr 29 2021
New survey shows shifts in consumer sentiment

New survey shows shifts in consumer sentiment

The latest in a series of surveys on the experience of consumers during the COVID-19 pandemic has provided a snapshot of the performance of retailers, as well as the level of concern among consumers about managing their power bills.

BY Carl Kitchen Apr 15 2021
The retail regulatory framework: Still fit for purpose?

The retail regulatory framework: Still fit for purpose?

During the height of COVID-19, Australian retailers were concerned that the impacts of government interventions might unintentionally impact the ability of retailers to meet their upstream obligations. The impacts on retailers of providing additional protections – on top of the already notable consumer protections in place - and the longer-term debt implications for customers remained a concern.

BY Ben Barnes Apr 08 2021
Re-regulation: What do latest retail reports reveal?

Re-regulation: What do latest retail reports reveal?

At the end of November each year, the AER and ESC publish their assessments of the performance of the retail market for the previous financial year.

BY Ben Barnes Dec 03 2020
Putting the squeeze on prices and competition

Putting the squeeze on prices and competition

A new paper has found a drop in the spread of retail market offers following the re-introduction of price re-regulation in July last year.

BY Carl Kitchen Oct 08 2020
Help To Stay On Track: Retail help during COVID-19

Help To Stay On Track: Retail help during COVID-19

The ongoing challenges of COVID-19 - and most recently the hard lock down in Melbourne and restrictions more broadly in Victoria - have brought the economic stress on households to the fore.

BY AEC Sep 10 2020
Littlechild assessment: Did the UK watchdog get it wrong?

Littlechild assessment: Did the UK watchdog get it wrong?

Energy affordability and the benefits of competitive markets have been under intense scrutiny in recent years. Concerns about affordability led to a major inquiry into the retail market by the UK’s competition regulator.

BY Carl Kitchen Aug 06 2020
Retail stress: An emerging COVID challenge

Retail stress: An emerging COVID challenge

Australia remains in a two-pronged crisis caused by COVID-19. As providers of an essential service, energy retailers will play a key role in both the economic crisis likely to impact Australia for years to come, and the health crisis.

BY Ben Barnes Jul 23 2020
Preparing for the Consumer Data Right: Balancing opportunity and risk

Preparing for the Consumer Data Right: Balancing opportunity and risk

With the Consumer Data Right underway in the banking sector, attention has now shifted to getting the energy sector CDR-ready.

BY Rhys Thomas Jul 16 2020
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