Network Package to Reinforce Customer Support Measures

The Australian Energy Council has welcomed the efforts of network businesses to assist those impacted by COVID-19.

The AEC’s Chief Executive Sarah McNamara said the relief package announced by Energy Networks Australia today recognises that retailers and network businesses both have a part to play in supporting businesses and households in financial distress.

“This package, when implemented, should complement the hardship and payment plan measures that retailers already have in place. 

“It is critical that this package is implemented quickly, with clear guidelines so small business customers can realise the benefits immediately. We will be working with network businesses to achieve this outcome and to ensure consistent support for businesses and households in financial distress across retailers.

“Today’s announcement also lays the groundwork for further sector-wide discussion of additional measures to ensure customers are adequately protected over the duration of this crisis,” Ms McNamara said.

“Energy retailers stand with energy network businesses in our commitment to assisting customers who are doing it tough as a result of the COVID-19 pandemic,” Ms McNamara said.

About the Australian Energy Council

The Council represents 23 major electricity and downstream natural gas businesses operating in competitive wholesale and retail energy markets. These businesses collectively generate the overwhelming majority of electricity in Australia and sell gas and electricity to over 10 million homes and businesses.